Privacy Policy

We take personal information about you when you enter a request, sign up to our information sheet or register your interest as a potential volunteer. The data we gather consist of your name, address, e-mail as well as phone numbers. This personal information is not distributed, shared, rented or given to companies or organizations that are not part of the Maitri Group.


We usually update our followers by post two times a year and by email, 6 times a year. If you think you are being contacted frequently, please inform us and we can limit this to less updates or if you would prefer, take you out from the e-mailing list completely.


You can also request a copy of the personal info we have for you at any time by emailing @. If any personal information changes or you find our records are not up-to-date, please inform us.


We will make sure your personal information is held safely, as per the Data Protection Act.


  • Information Gathering

    1. Maitri collects information from the users in a number of ways, for example when the user: Makes a donation, Signs up for volunteering or internship or signs up for newsletters.

    2. While forwarding a donation for Maitri the well wishers have to submit some personal information as it would help us ensuring genuine contributions:

    3. Maitri does not collect or record the user’s personal information unless he/she chooses to provide it.


  • Use of Personal Information

    1. General browsing of Maitri website is anonymous and it does not register the user’s personal information except the time, date and place of visits and the name of internet service provider. This data is used only for statistics and diagnosis.

    2. By signing up for various services offered by Maitri, the user explicitly authorizes us to collect information based on the user’s usage. The information is used to help provide a better experience to the user and is used as per the user’s specified instructions.

    3. Maitri keeps the user information strictly confidential and this information is secured safely. All relevant information collected through Maitri website is handled and used by internal and authorized officials only. It is never shared with any external agencies or third party individuals.

    4. Maitri uses the information given to it in the following ways:

      • To keep an accurate record of all the donations received to update users about its happenings and developments through bulletins and newsletters, with an option of not to subscribe for the same

      • To make sure the user is receiving the most appropriate and relevant information

      • To find out more about the people who are visiting the Maitri website, donating, or joining its campaigns

    5. Usually, Maitri website does not store user data. In case of specific sign-ups, the data is stored as per user request. The user can opt to delete all the information he/she has provided by simply requesting such by mail. All information, without exception, will be deleted in two working days.


  • Privacy of e-mail lists

    Individuals who join Maitri mailing lists via its website or through its campaigning engagements are added to its email database. Maitri does not sell, rent, loan, trade, or lease the addresses on our lists to anyone.


  • Cookie Policy

    1. Cookies are pieces of electronic information which will be sent by Maitri when a user visits the website. These will be placed in the hard disk of the user’s computer and enable Maitri to recognise the user when he/she visits the website again.

    2. The user can configure his/her browser so that it responds to cookies the way he/she deems fit. For example, you make want to accept all cookies, reject them all or get notified when a cookie is sent. The users may check their browser’s settings to modify cookie behaviour as per individual behaviour.

    3. If a user disables the use of cookies on the web browser, or removes or rejects specific cookies from Maitri’s website or linked sites then he/she may not be able to use the website as it is intended.


  • Payment Gateway

    1. Maitri uses well-recognised and proven technology for payments. Payment information is transferred by the use of an SSL connection which offers the highest degree of security that the donor’s browser is able to support.

    2. Several layers of built-in security, including an advanced firewall system, encryption of credit card numbers, and use of passwords, protect the collected information.


  • External Web Services

    1. Maitri uses a number of external web services on its site to display content within its web pages. For example, to display video it uses YouTube. As with the social media buttons, Maitri cannot prevent these sites, or external domains, from collecting information on the user’s consumption of the content embedded on its site.

    2. The Maitri website contains links to other websites for the benefit of its visitors. This Privacy Policy does not apply to such other websites.

    3. Maitri is not expressly or impliedly responsible for, or liable to any loss or damage caused to a user by the collection, use and retention of Personal Information by such website in any manner whatsoever. It is important that the users review the privacy policies of all websites they visit before disclosing any information to such websites.


  • Changes to Privacy Policy

    1. As and when the need arises, Maitri may alter its privacy policy in accordance with the latest technology and trends. It will provide you with timely notice of these changes. The users may reach out to Maitri if they have any queries about any changes made to its practices.

    2. If you have any questions at all about Maitri;’s privacy policy, please write to us at:


  • Refund and Cancellation Policy

    Welcome to this web-site of Maitri. We make public our policy on refund and cancellation of donations received for the social cause on payment gateway as under:-

    1. No refund/cancellation for the donated amount by any donor will not be entertained, the online donations through the online payment gateway.

    2. No cash or refund of money will be allowed.

    3. If any in-kind support received by the donor from any where the material will be reached to the poorest of the poorer communities.

    4. Once received the donation for a cause will not be refunded to the donor. No cancellation to be made. The donation will be used for the community development, children education or women’s empowerment.